Resident Services

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Shout a Compliment …Share a Concern 

We appreciate hearing from our residents, prospects and neighbors.

If you see someone without a smile, give them one of yours…. Your compliments generate multiple smiles that we pass along throughout our organization.

If you have a concern - An enjoyable living experience is our everyday goal. Please feel free to email us directly at residentservices@catalyst-ps.com or fill out the form below.

Please click here to view our community locations.

It's a wise move to protect your possessions and yourself.

As a renter, you need insurance. While a property owner will most likely have insurance to cover the physical structure of an apartment building, that insurance does not cover the belongings of individual residents. Moreover, it doesn't provide you with liability protection.

Consider the value of your possessions and your ability to replace them if they are destroyed. If a disaster occurs, renter's insurance can help soften the financial blow.

More importantly, if a fire or other disaster occurs as a result of your negligence, you can be held liable for the cost of the repairs and can face the potential of litigation; without insurance you put yourself at unnecessary risk, but many renter's insurance policies can be written to help cover those liabilities should they arise.

Not only is renter insurance a good idea, sometimes it is a requirement for your lease. Many apartment properties include renter insurance as a lease requirement; renters who are accepted to lease an apartment must have proof of liability insurance when they sign the lease and when they renew.

Your agent who wrote your auto insurance policy can probably write a renter insurance policy. In addition to your auto insurance provider, the Texas Department of Insurance can also prove to be a worthwhile resource. You can visit online at http://www.tdi.state.tx.us/ or write:

Texas Department of Insurance

P.O. Box 149104

333 Guadalupe

Austin, Texas 78714-9104

We care about your safety and that of other occupants and guests. No security system is failsafe. Even the best system can’t prevent crime. We recommend that all residents and occupants use common sense and follow crime prevention tips, such as those listed below. There are many other crime prevention and safety tips readily available from police departments and others. Always act as if security systems don’t exist since they are subject to malfunction, tampering, and human error. Milestone Management disclaim any express or implied warranties of security. The best safety measures are the ones you perform as a matter of common sense and habit and remember that your personal safety is your own responsibility.

In Case of Fire:

  • Get out of the apartment. Once out – STAY OUT! Do not go back in for ANY reason.
  • Call 911 from a safe location, then call the community office.
  • Give the dispatcher as much accurate information as you can.
  • Try to let neighbors know how to get out. Help elderly and disabled folks or families who have multiple children.
  • Have someone meet the fire trucks when they arrive.
  • Keep the fire lanes open.
  • If you can’t get out, use a mobile phone to stay in touch with 911 dispatchers. Shine a flashlight or wave a sheet out the window to alert firefighters that you’re trapped.
  • Stay calm.

Staying Safe:

  • In case of emergency, call 911. Always report emergencies to authorities first and then contact the community office.
  • Report any suspicious activity to the police first, and then follow up with a written notice to us.
  • Know your neighbors. Watching out for each other is one of the best defenses against crime.
  • Always be aware of your surroundings and avoid areas that are not well-traveled or well-lit.
  • Keep your keys handy at all times when walking to your car or home.
  • Do not go inside if you arrive home and find your door open. Call the police from another location and ask them to meet you before entering.
  • Make sure door locks, window latches and sliding glass doors are properly secured at all times.
  • Don’t put your name or address on your key ring or hide extra keys in obvious places, like under a flower pot. If you lose a key or have concerns about key safety, contact the community office.
  • Check the door viewer before answering the door. Don’t open the door if you don’t know the person or have any doubts. Children who are old enough to take care of themselves should never let anyone inside when home without an adult.
  • Regularly check your security devices.
  • Immediately report to us, in writing (dated and signed), any needed repairs of security devices, doors, windows, smoke detectors, as well as any other malfunctioning safety devices on the property, such as broken access gates, burned out exterior lights, etc.
  • If your doors or windows are not secure due to a malfunction or break-in, stay with a friend or neighbor until the problem is fixed.
  • When you leave home, make sure someone knows where you’re going and when you plan to be back.
  • Lock your doors and leave a radio or TV playing softly while you’re gone. Close curtains, blinds and window shades at night.
  • While gone for an extended period, secure your home and use lamp timers. Also stop all deliveries (such as newspaper and mail) or have these items picked up daily by a friend.
  • Report bad lighting or overgrown shrubbery to your community office. You are never being too picky when it comes to your safety.
  • Know at least two exit routes from your home, if possible.
  • Stay alert when entering your apartment. Don’t talk on your cell phone or look preoccupied when walking toward your building. Criminals look for a weak target and are more likely to pass up someone who appears focused, aware and strong.
  • Don’t give entry keys, codes or gate access cards to anyone.
  • Avoid riding the elevator alone with a stranger. If you find yourself alone with someone you do not know, stand near the control panel so you can exit quickly if you feel uncomfortable in any way.
  • Inventory the description, serial number and cost of your valuables. Keep a copy of your records online, in a fire-proof locked box or in a bank safe deposit box. Take pictures or video your most valuable items and attach to your receipts to make any insurance claims run as smoothly as possible.
  • Get acquainted with disabled residents in your building. In an emergency, they may need assistance getting out or you may be able to direct emergency personnel to them.
  • Always lock the doors on your car, even while driving. Take the keys and remove or hide any valuables. Park your vehicle in a well-lit area.

Lighting

  • Turn off lights when you are not using them.
  • Switch to energy star-qualified compact fluorescent light bulbs (CFLs) from incandescent light bulbs. A CFL produces about 75% less heat, so they are safer to operate and can cut energy costs associated with home cooling. They can also last up to 10 times longer than the standard incandescent bulb.
  • Put CFLs in hard-to-reach fixtures. You won’t have to replace them for 7 years or more! While they might cost more initially, you can save up to $80 a year by switching to CFLs throughout the house and about $30 or more in electricity costs over each bulb’s lifetime. By changing five bulbs you save about $150!
  • Keep bulbs clean. Dust can cut light output by as much as 25%.
  • Check sales. Especially in October during National Energy Month, stores often have sale prices on compact fluorescent bulbs.

Refrigerators

  • Cover and wrap food. Uncovered foods and liquids release moisture, which makes the fridge work harder.
  • Check the temperature. You are losing money if it is lower than 37-40 degrees. The freezer should be between 0-50 degrees. To check the temperature, put a thermometer in a glass of water in the center of the refrigerator and another between packages in the freezer. Read them after 24 hours.
  • Defrost manual-defrost refrigerators. Frost makes these models less efficient and spoils food.
  • Check the door seals. Close the refrigerator door on a piece of paper that is half in and half out of the refrigerator. If you can remove the paper easily, without opening the door, you may need to adjust the door latch or replace the seals.

Tips for Kids

  • Turn off lights whenever you leave a room in your house.
  • Turn off the radio, TV, computer and video games when you stop using them.
  • Take short showers. They use less hot water than baths
  • Check for problems Mom and Dad haven’t seen, like dripping faucets. Drips waste the energy used to heat the water.
  • Share rides with friends to after-school activities.
  • Decide what you want from the fridge before opening the door and close it quickly afterwards.
  • Cold in the house? Don’t turn up the thermostat. Try wearing a sweater or sweatshirt, instead.

Laundry

  • Wash laundry in cold water instead of hot. Hot water only needs to be used for very dirty clothes.
  • Wash and dry only full loads. The machine uses about the same amount of water whether you wash a full load or just one item.
  • Clean the lint filter after every load. Clogged filters drive up drying costs.
  • Dry clothes outside in good weather. Sunlight is free.
  • Use the moisture sensor feature on your dryer, if there is one. This way, you won’t over-dry your clothes.
  • Buy energy star washers. Qualified washers use about half the water and electricity of standard washers.

Dishwashing

  • Wash only full loads. It costs exactly the same to wash one dish as a whole load.
  • Air dry dishes. If the dishwasher has an air-dry feature, use it.
  • Fill dishwasher with detergent right before running. Dry detergent can cake and liquid detergent can leak.
  • Use energy-saving cycles whenever possible.
  • Use water-temperature boosting features. If the dishwasher has a booster heater, then you can lower the thermostat on your water heater to 120¡F. It takes less energy for the booster to heat water in the dishwasher to 140¡F than for the water heater to keep all water at 140¡F. Check the dishwasher’s manual for the recommended minimum water temperature.
  • If you wash by hand, rinse dishes in groups rather than one at a time. Do not leave the water running.

Cooking

  • Use glass or ceramic pans in ovens. They heat faster than metal pans, that’s why brownie recipes call for 350¡F, but 325¡F for a glass pan.
  • Remember: Always take care when cooking. It is the number one cause of home fires in the United States.
  • Use toaster ovens, crockpots and microwaves. When you are cooking small to medium sized meals, they use less energy than the stove or oven.
  • Keep the inside surface of your microwave clean. It will cook your food more efficiently.
  • Use the smallest pans possible. It takes less energy to heat them.
  • Use lids. They help cook the food quicker by keeping the steam in the pot or pan.
  • Clean the burner pans on your stove. When clean, they will reflect heat back up to pots and pans.
  • Keep conventional oven preheating time to a minimum. Only preheat if you are baking bread or pastries.
  • Don’t peek! You lose heat every time you open the door or lift the lid.
  • Keep racks clear. Foil on oven shelves blocks hat and costs money

Click here to view more information about bed bugs.

Please click here to download the resident handbook.

Please join us in supporting Domestic Violence Awareness!

awareness
Domestic violence should not happen to anybody. Ever. But it does - and when it does, there is help. Maybe you have lived with abuse, maybe it happened just once; maybe you work or live next to someone who is being abused right now.



What is Abuse? – A Warning List

Many people who are being abused do no see themselves as victims. Also abusers often do not see themselves as being abusers. People often think of domestic violence as physical violence such as hitting. However, domestic violence takes other forms such as psychological, emotional and sexual abuse.

Domestic violence is about one person in the relationship using a pattern of behaviors to control the other person. It can happen to people who are male or female, married, heterosexual, gay, lesbian; living together, separated or dating.

  • If your partner uses one or more of the following to control you, you are likely a victim of domestic violence.
  • Pushing, hitting, slapping, choking, kicking or biting
  • Threatening your, your children, other family members or pets
  • Threatening suicide to get you to do something
  • Using or threatening to use a weapon against you
  • Puts you down to make you feel bad
  • Forces you to have sex or do sexual acts that you do not want to do
  • Keeping you from seeing your friends, family or from getting to work

If this applies to you, you just need to remember two things, first abuse is never okay and second you are not alone. Help is on the way, you just need to ask.

If you know someone you think is being abused – a friend, family member, co-worker, neighbor, or client, please consider contacting one of the many agencies to discuss ways to safely help them.

Please click here to learn more about Hurricane Preparedness.

Resident Services - Tenant Maintenance Requests

servicecenter@catalyst-ps.com